At The Perfume Jar, we strive to provide our customers with the highest quality perfumes that meet their expectations. However, we understand that there may be instances where you may need to return or exchange a product. This Return & Refund Policy outlines the guidelines and procedures for returning or refunding a purchase made on our website.
Returns
If you are not completely satisfied with your purchase, you may return it within 15 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Please note that certain items, such as personalized or intimate products, are exempt from being returned.
To initiate a return, please contact our customer service team at info.theperfumejar@gmail.com. Our team will guide you through the return process and provide you with a return authorization number. Please include this number on the return package to ensure a smooth processing of your return.
Once we receive your returned item, our team will inspect it to ensure that it meets the return criteria. If the item is approved, we will process your refund within 7 working days and credit the original method of payment. Please note that shipping costs are non-refundable, and you will be responsible for the return shipping fees.
Exchanges
If you received a defective or damaged item, we offer exchanges for the same product. Please contact our customer service team within 7 days of receiving the item to report the issue and initiate the exchange process. We may require photo evidence of the defect or damage to facilitate the exchange.
Once we receive your request, our team will guide you through the exchange process and provide you with a return authorization number. Please include this number on the return package to ensure a smooth processing of your exchange. We will cover the shipping costs for the return and send you a replacement item as soon as possible.
Non-Returnable Items
Some items are non-returnable for hygiene and safety reasons. These include, but are not limited to, opened or used perfumes, skincare products, and intimate apparel. Please ensure that you carefully review the product description and specifications before making a purchase.
Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please contact our customer service team at info.theperfumejar@gmail.com. We are here to assist you and provide you with the best possible shopping experience.
Disclaimer: This Return & Refund Policy is subject to change without prior notice. Please refer to the latest version available on our website for the most up-to-date information.
